As a hotel/hostel on HotelsHero, utilization is key:
The guest simply scans a QR code using the HotelsHero Scan&Go solution. After scanning, the guest is asked to verify their stay by entering their name, email, and check-out date. HotelsHero seamlessly checks these details against your reservation data, accessing only the Name, Email, and Check-out Date.
Once verified, guests can store their luggage in your designated area. If a guest has not stayed at the hotel, you have full control.
How it works:
Share your Mews account details with HotelsHero
—> Hotel Name
—> Identifier (Can be found in the URL when accessing your Mews account settings)
—> Sub Number
—> Booking requirements
——-> Complementary Guest storage
——-> Guest-only storage access
—> HotelsHero will enable the integration within 48 hours.
—> Once connected, you'll be promoted to a "Guest Verification" step when scanning your unique Scan&Go QR code.
You are all set!
Integration Benefits:
Ensure secure ‘know-your-guest’ validation before access, gain full visibility of stored bags for better oversight, and reduce staff workload with automated self-service storage. Guests can choose optional insurance for their belongings directly through the HotelsHero platform.
Operational analytics and insights are available via the HotelsHero dashboard. Flexible charging: charge for storage beyond a complimentary time, offer free storage for loyalty guests, or set custom rules for specific guest types. The system is fully adaptable to your hotel’s policy and strategy.
All guests must confirm acknowledgment that the hotel is not liable for stored bags unless insurance is purchased.
Optional Revenue Add-Ons:
The system allows you to charge all guests or apply rules so only certain guests pay. Here are examples of common configurations:
—> Charge guests who store bags beyond your complimentary period (e.g., one hour or overnight).
—> Charge non-members while offering free storage to loyalty program members.
—> Charge only departing guests who use the storage room.
You can fully tailor the charging rules to match your hotel’s policy and guest experience strategy.
